Goods return

Goods return

The goods, ordered from ESRD DIstribution OÜ’s online shop www.modelforce.eu, can be returned according to the Law of Obligations Act, and consumer rights regulations regarding online purchases.

If a defective item has been sold to the customer without a notice, ESRC Distribution OÜ is obliged to solve the situation on one of the following ways, according to the customer’s demand:

• replacing the defective item with a quality item;
• offer a discount on the item sold;
• refund the purchase sum.

If it turns out that the item was damaged by the fault of the customer, the goods will be returned to the customer only if the customer covers the expenses for return delivery and resending, as well as the cost of the product inspection if applicable.

The procedure for returning defective goods:

• Please fill in the return form that you can download HERE.
• Send the filled in return form to info@modelforce.eu

We will send a courier to pick up the defective goods, so the following data should definitely be shown in the return form: the first and last name of the customer, the pickup address for the defective goods and a date suitable for pickup (a business day), all the necessary contacts (mobile phone number, e-mail), order reference number, dates of placing and receiving the order, purchase sum, name of the product, and a detailed description of the defect.

Returning of quality items

Returning of quality items is possible according to the consumer rights regulations regarding online purchases. The consumer covers the cost of return delivery for quality items.

Return conditions for quality items:

Returning of items is possible within 14 days, starting from the date of receiving the items.

Returned items must fulfil the following conditions:

• The returnable items must be undamaged and in an original package that is equivalent to new (this is not applicable for returning defective goods).
• The returnable items must be not activated.
• The goods must be undamaged by the customer.
• The goods must be unused and with an appearance suitable for reselling (labels attached and undamaged, protective films not removed etc). This is not applicable for returning defective goods.
• The goods must be returned in the same sets as they were delivered.
• The goods must be packed in a transport-proof package, e.g. a box or protective envelope.
• To return the goods, a return form must be filled and the returnable goods must be precised there. The return form can be found here. Please print out the form and send it together with the returned goods.

Complaints about the quality of goods or services

To place complaints about goods or services, purchased from our online shop, the Customer has the right to turn to the Customer Protection and Technical Regulatory Authority www.ttja.ee or place a complaint on the website of the European Consumer Centre of Estonia https://consumer.ee.